Sales Support Engineer

Wärtsilä is a global leader in advanced technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation and total efficiency, Wärtsilä maximises the environmental and economic performance of the vessels and energy solutions of its customers. In 2016, Wärtsilä’ s net sales totaled EUR 4.8 billion with approximately 18,000 employees. The company has operations in over 200 locations in more than 70 countries around the world. Wärtsilä is listed on Nasdaq Helsinki.

We are now looking for a new team member to join our Sales Support team Operations as Sales Support Engineer.
Application deadline 2018-08-26
Position description - Support sales organisation by taking responsibility for daily customer interactions. Provide excellent customer service.
- Execute inquiries and orders as per customer requirements.
- Generate quotations based on customer's or sales' request by evaluating inquires and registering/maintaining opportunity information.
- Liaise with Sales about the content and terms of the offerings.
- Communicate with Sales experts and customers about technical specifications and /or delivery information.
- Maintain and develop knowledge of customer specific solutions and needs.
- Support in preparing sales presentation material.
- Coordinate daily activities and urgent requests with relevant colleagues in order to find satisfactory solutions.
Requirements Strong focus on customer satisfaction
Good communication skills
Able to collaborate in culturally diverse team
Situational and cultural sensitivity
Open to rapidly changing environment, and change agent
Achieving results
Decisiveness and action orientation
Planning and target setting
Developing self and others
Contractual and legal skills
Proposal Management
Knowledge of CRM, Spreadsheet calculations and sales presentations
Understanding of Wärtsilä Services products
Knowledge of delivery documentation and commercial invoicing
Knowledge of export regulations
International payments and credits
Contractual and legal skills
Use of sales analytics,

Languages: English (Professional level) and French (Professional level)

Bachelors in Engineering or other Scientific Major preferrable Previous experience in an engineering company in a similar role or on the field is preferred.
Contact person to give further information Christian Pisoh
Country Senegal
West Africa
Job area Sales & Marketing