Product Warranty Manager / Warranty Supervisor

Wärtsilä is a global leader in complete life cycle power solutions for the marine and energy markets. By emphasizing technological innovation and total efficiency, Wärtsilä maximizes the environmental and economic performance of the vessels and power plants of its customers.

Wärtsilä Services supports its customers throughout the life cycle of their installations by optimising efficiency and enhancing their operations, thus helping to grow their business.

Wärtsilä's service network of approximately 11,000 professionals in 160 global locations is unmatched in the marine and energy delivering services to more than 12,000 customers every year. Our life cycle solutions offer measurable and guaranteed benefits in a safe, reliable and environmentally-friendly way. These include improved availability and performance, productivity gains and cost benefits, as well as maximised lifetime for marine and power plant installation.
Application deadline 2018-08-09
Position description Wärtsilä Warranty Services, Product Warranty Management Exhaust Gas Cleaning is looking for a Product Warranty Manager/ Warranty Supervisor to our location in Moss, Norway.

Responsibilities Accountabilities:
- Ensure trouble free operations of Wärtsilä supplied equipment by improving the product performance trough corrective and preventive actions
- Ensure fast processing and decisions on warranty claims for assigned installations.
- Actual warranty cost vs. reservation for assigned installations, ensure that correct reservations are in place

Main responsibilities:
- Support Warranty Administration teams and Lead Warranty Managers with technical advice/solutions
- Actively participate in product improvement process in cooperation with Product Improvement Teams (PIT) in order to initiate corrective actions
- Collect and compile warranty data/information and this way receive product performance feedback
- Initiate preventive actions based on service bulletins and other available feedback or failure data findings
- Actively sharing of information with warranty administration team in order to increase the awareness of repeated technical issues
- Administrate warranty claims and respond to them in a fast and professional way in line with defined warranty handling process, including data maintenance for relevant products/projects.
- Organize needed actions and order replacement parts / manpower to rectify warranty claims in a fast and professional manner, including participating in the re-claiming process towards vendors.
- Minimise warranty and failure costs for Wärtsilä and customers.
Requirements - Strong technical knowledge in exhaust gas cleaning products
- 2-5 years’ experience in practical problem solving
- Experience in customer interaction
- Excellent communication and customer relation skills
- Very systematic and structured orientation
- Good team working ability and skills
- Basic contractual, legal and financial knowledge
- Good computer skills (Microsoft office, etc.)
- Ability to work and take decisions under pressure
- Ability to deal with people from different cultures
- Fluent in written and spoken English
- Knowledge of Wärtsilä internal functions

Bachelor in Process, electrical, automation or mechanical discipline. Experience from relevant maritime industries or positions is an advantage.
Contact person to give further information Mikael Kvist
General Manager, Product Warranty Management
Gas Solutions & Exhaust Gas Cleaning
Country Norway
Job area Service Delivery

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