Solution Manager, Sales & Distribution and Customer Service

We are a global multinational marine, energy and industrial company with a proud heritage in the marine industry. With over 18000 employees worldwide, 5bn+ of turnover and one of the most established brand in the Marine sector, we are also one of the most progressive and innovative companies in our space. We are embarking on a bold, exciting and needed Digital Transformation. This Digital Transformation is about reinventing our Company into Wartsila as a service – a digitally enabled, insight led, customer obsessed Leader in the Marine and Energy sectors.

Information Management (IM) is part of our new Digital Organisation. IM integrates processes, systems and information, supporting businesses in digitizing the core operations and enables new digital business opportunities via technology and information. For development minded person, IM offers an opportunity to shape the future of its IT environment and be part of the global digital transformation.
Application deadline 2018-07-31
Position description We are now looking for a Solution Manager Sales & Distribution and Customer Service and are offering a lot of challenges and growth potential for people passionate about supporting business with world-class solutions.
Responsibilities - Actively work on operational development projects enhancing and optimising sales & distribution and customer service processes
- Guide and assist business process owners to optimize, automatize and industrialize business processes with IT solutions
- Manage and be responsible for development and total delivery of solutions during their lifecycle
- Proactively lead continuous service improvement activities on the sales & distribution and customer service areas
- Manage the documentation and communication related to the own functional area
- Provide service on agreed performance and service level cost effectively
- Work in closed co-operation with Service manager, concept owners, solution architects, vendors and business stakeholders
Requirements - Education: Education: M.Sc. or equivalent in Information Technology or Engineering
- Detailed experience, including functional configuration and implementation experience of SAP Sales and Distribution (SD) and SAP Customer Service (CS) and understanding of relevant cross-functional integration points
- SAP S/4HANA and SAP Cloud Platform experience is seen as an advantage
- Very good communication, presentation and cooperation skills in global environment
- Proactive, development-minded, independent and goal-focused attitude to work
- Good leadership, collaboration and change management skills
- Knowledge of ITIL, project management, agile and service design is a plus
- Willingness to travel
- Fluent written and spoken English

Possible locations for this position are our IM locations in Finland (Helsinki/Vaasa/Turku), India (Mumbai) or Germany (Hamburg).
Location: Helsinki, Finland; Vaasa, Finland; Mumbai, India; Turku, Finland; Hamburg, Germany
Contact person to give further information Markus Emmerich, Manager, Solution Management, Global ERP Services at +358 50 5963705 on Monday, July 9th and Wednesday, July 11th from 10:00 – 12:00 EEST or markus.emmerich@wartsila.com.
Country Finland
Germany
India
Job area Digital Technology and Innovation

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