Team Leader

Murmansk branch
Application deadline 2018-05-25
Position description - Lead and manage operative daily service delivery activities and team to provide field services activities to enable optimal performance of customer installation and ensure customer satisfaction
- Ensure that technical and operating issues/tasks are solved in optimized way
- Coordinate and plan single and/or standard Field Service work orders according to contract and customer requirements as well as quality, health, safety and environmental and cost targets
- Ensure that the work is executed according to Wärtsilä Quality, -Health, Safety and Environmental guidelines and customer site procedures
- Plan activities, resources, spare parts, costs and time schedule for the work order
- Coordinate people when they are assigned on a work order
- Act as contact person for customer during the work order
- Interact with relevant internal stakeholders
- Follow-up and report the status of the work order to customer or relevant internal stakeholders
- Ensure customer satisfaction in all activities
- Provide resources competence and skills development by individual training plans
- Provide availability of tools and workshop equipment
- Act as responsible person in workshop activities including safety regulations
Requirements Desired Skills:
- Achieving results
- Making change happen
- Decisiveness and action
- Planning and target settings
- Development self and others
- Communication
- Situational and cultural sensitivity
- Business and Customer focus
- Basic SAP experiences
- Basic computer skills (e.g. Office)
- Teamwork skills
- Wärtsilä quality, safety & environmental skills
- Wärtsilä knowledge and business understandings
- Good writing and speaking skills in English
- Native Russian speaking
- BSc Engineering or similar
- Experience from FS work with various engine types is strongly positive for this role
- 4 years experience in Service / Marine / Power generation industry
Contact person to give further information Dmitry Gvarilin
Country Russia
Job area Service Delivery