Coordinator, PCM

Wärtsilä is a global leader in complete lifecycle power solutions for the marine and energy markets. By emphasizing technological innovation and total efficiency, Wärtsilä maximizes the environmental and economic performance of the vessels and power plants of its customers. The company has 170 locations in 70 countries spread around the world.
Application deadline 2018-04-22
Position description We are looking for a Parts Centre Coordinator in Singapore in Parts Centre North-East Asia, covering Service Units China (SUCN) and East Asia (SUEA).
PCM Centre takes care of handling the Spare Part quotations, orders and deliveries for the customers within Service Units China (SUCN) and East Asia (SUEA).
We offer a high quality working environment where you’ll have an opportunity to understand the logistics behind moving our Parts globally and enjoy working to meet our customers’ requirements.

Responsibilities Main Responsibilities:

- Act as Customer Contact for spare parts orders, quotations, deliveries and invoices
- Ensure correct Customer Master Data and Order Handling Instructions
- Handling and coordination of quotations and orders according to working procedure and guidelines
- Ensure Quality of Sales Documents
- First level Spare Parts Identification i.e. checking the basics (correct SPN, decryption, notes etc.)
- Follow-up of parts deliveries according to agreed process
- Ensure that BL is on agreed level
- Documentation follow-up for orders and quotations
- Claim recording
- Act as a link between Sales, customers (internal & External) and various departments involved in spare part delivery process
- Communicate with external and internal interest parties regarding inquiries, orders and deliveries
- Identifying and reporting of possible improvement areas in the way of working (system or otherwise)
- Create invoices and other possible documents needed for delivery
- Create purchase orders and liaise with external vendors
- Off hour support for spare part deliveries (24 hrs service)
- Other duties as requested by the superior
- Handle special agreements and arrangements
- Train and support new coordinators
- Act as support and back-up for superior
- Capable handling all customer modules
- Other duties as requested by the superior
Requirements Skills and Competencies

General Skills:

- Communication skills
- Presentation skills
- Teamwork skills
- Cultural knowledge
- Training and development skills
- Reporting and analyzing skills
- Workplace ICT equipment and applications
- Fluent in English (written and spoken)
- Knowledge of Mandarin, Cantonese, Japanese or Korean Language is beneficial

Professional Skills:

- Understand the customers’ business
- Wärtsilä parts order processes
- Identifying needs and problems
- Spare parts material info knowledge
- Service minded
- Inco-terms
B.Sc. or M.Sc. degree (technical or commercial) Experience in Customer service and Parts coordination is required
Country China
Job area Sales & Marketing