|Position description||We search for a high potential professional able to leads and develops the In-situ Machine area, performing the responsibilities with quality, health, safety, environmental and cost targets. Work actively to meet KPIs target and ensure customer satisfaction in all activities.|
Planning and coordination of all incoming work for the machining department, preparing the all delivery documents related the jobs;
Coordinate tool shipments to and from job sites;
Order spare parts and consumables as needed for the jobs, and department;
Communicate with vendors and negotiate best pricing;
Prepare job Quotes for In-situ activities and support Sales area with the time estimates;
Handle Time sheets with service work orders and control the employee expense reports for service work and department;
Responsible for all invoicing duties for all In-situ related jobs;
Follow up on WeCare, Customer feedback, Quality Environmental Health and Safety;
Interface with Customer during the job execution, up to the invoice;
Interface with other delivery functions, to accountable and analyse the: Time To Invoice (TTI) Work In Progress (WIP) Order margin deviation, Order hours deviation, Re-Work costs;
Controlling the billable worked hours Rate (BR) Utilization Rate (UR) Invoiced Utilization Rate (IUR);
Cooperate with Field Services Operation Coordinator when required, for Field Services activities managing the job folder;
Participate in kick off meetings when required in order to properly create job folders and WIP meeting to discuss the job in progress;
Preparing and submitting monthly reports.
B.Sc. or M.Sc. in Engineering or Bachelor degree in Mechanical, Electrical or similar is desirable.
Machining background and good understanding of machining activities;
Knowledge with Field Services operations or Workshop coordination, will be a differential;
Strong understanding of departmental and corporate KPI's;
Knowledge with MS Office, SAP, IDM, etc;
Experience with machining or good understanding of such;
Advanced English (read, write and speak).
Position may require occasional travel - domestically or internationally, passport and availability required.
Decisiveness and action orientation
Planning and target setting
Very good communication skills
Cost awareness and effectiveness
Delivery Solutions to Customers
Wärtsilä quality, health, safety and environment skill
|Contact person to give further information||Joana Jesualdo|
|Job area||Service Delivery|