Technical Service Superintendent

Application deadline 2018-04-11
Position description - Solve technical and operating problems of the customer as well as report and propose the product improvement needs in
order to reach quality and cost targets and ensure customer satisfaction.
- Act as a technical expert within Services.
- Has deep knowledge of specific expert area.
- Make analysis with adequate conclusions and recommendations (reports)for how to solve technical problems of the customer.
- Report the related work progress to relevant stakeholders.
- Report and propose improvement needs of the products and solutions for relevant internal stakeholders.
- Participate in product developments and product improvement projects.
- Participate in development of new working methods within own responsibility area.
- Perform product improvements for non-portfolio products.
- Provide technical support to internal and external customers.
- Visit sites when deeper product, system and/or performance analysis is needed.
- May act as a trainer in special expertise area including e.g. performing trainings.
- Analyse field experience and customer feedback data in order to improve the products and solutions as well as operation
and maintenance of the installation.
- Support in technical matters when new products or components are developed and launched.
- Maintain relationships with cooperation partners.
- Produce content for technical information products (e.g. Service Bulletin).
- Acquire know-how within own technical expert area.
Requirements Communication skills
Cost awareness & effectiveness
Cultural knowledge
Presentation skills
Teamwork skills
Training & development skills
Wärtsilä quality,health,safety&env.skill
Engineering theories and technologies
Project Management
Contractual skill
Customer understanding
Delivering Solutions to Customer -process & tools
Installation operation, maintenance & repair
Product knowledge
System and solution knowledge
Technical communication

Technical problem solving skill Mechanical engineering degree. Need to be competent in the following product types,

• W34SG
• W32
• V32
• W34DF (operating on liquid fuel)
• W20

At least 5 years experience and background with Wartsila Field Service and/or Technical Service.

Country Papua New Guinea
Job area Service Delivery