General Manager Field Services, TS, CAC & Workshop

Wärtsilä is a global leader in advanced technologies and complete lifecycle solutions for the marine and energy markets. By emphasizing sustainable innovation and total efficiency, Wärtsilä maximizes the environmental and economic performance of the vessels and power plants of its customers. In 2017, Wärtsilä’s net sales totalled EUR 4.9 billion with approximately 18,000 employees. The company has operations in over 200 locations in more than 70 countries around the world. Wärtsilä is listed on Nasdaq Helsinki.
Application deadline 2018-03-31
Position description We are now looking for General Manager Field Services, TS, CAC & Workshop to develop and manage the Field Services & Workshop activities within assigned networks in the Service unit.

Reporting to Director, Service Unit Middle East

Location: Dubai, UAE

Responsibilities As a General Manager Field Services TS, CAC & Workshop responsibilities areas include but are not limited to:

• Leading, managing and developing, Field Service organization as per Wärtsilä guidelines in close co-operation with W-S global network in order to achieve optimal quality of service performance and profitability of activities.
• Lead and manage service delivery organization to provide high level technical support, training and/or field services activities to enable optimal performance of customer installation and to ensure customer satisfaction.
• Participate in technical and contract negotiations.
• Ensure that technical and operating issues/tasks are solved in optimized way.
• Ensure FS process are implemented and followed according to the Services guidelines.
• Support and closely work with project management, contract management sales and other networks with regards to FS activities.
• Participate proactively in ongoing projects and regional FS meetings.
• Oversee FS competence developmental activities including technical, professional and general skills to ensure training needs are planned and implemented.
• Manage the utilization rate of FS organization and ensure FS KPI’s of the region or area assigned are always achieved.
• Foster operational excellence in the FS organization and support initiatives.
• Implement quality, environmental, health and safety systems and ensure safety culture is aligned within FS organization.
• Develop & manage Workshop related activities in close co-operation with concerned Manager / Team Leaders.

Development Responsibilities:

• Develop a well organized training schedule based on local requirements
• Implement career path planning for FS employees.
• Develop, implement and integrate new services or services capabilities


• Technical and economical result of the FS organization
• Budget and action plan responsibility
• Field Service KPI’s
• Customer satisfaction for FS activities
• Availability of skilled resources according to regional expectations
• Response times towards customers for FS issues
• Immediate reporting and finally invoicing for FS jobs
Requirements Bachelor’s in engineering or equivalent in marine engineering
Minimum 10 years’ experience of similar activities
Having hands on experience in operation & maintenance of Engines and running a full-fledged workshop.

General Skills:

Cost Awareness and effectiveness
Cultural knowledge
Financial knowledge
Negotiation skills
Process Development knowledge
Training and Development skills
Wärtsilä knowledge and business understanding
Wärtsilä quality, safety and environmental skills

Professional Skills:

Resource management
Contract / agreement management
Field service process
Service products
Service software
Technical problem solving skills, FS
Auxiliary system knowledge
Control & automation system knowledge
Engine knowledge, 2-stroke
Engine knowledge, 4-stroke
Engine knowledge, MS
Operation and maintenance knowledge
Propulsion equipment knowledge
Boiler equipment knowledge

Management & Leadership Competencies:

Strategic planning and target setting
Change management
Team building
Management skills
Coaching Skills
Technical Problem solving and decision making Requirements

Contact person to give further information Seppo Hautajoki
Director, Service Unit Middle East

Applications only via web-page. All candidate info (CVs or other) sent to Wärtsilä via email will be categorically rejected.
Country United Arab Emirates
Job area Service Delivery