Senior Sales Support Coordinator

A new opportunity has arisen for a Senior Sales Support Coordinator to join the team in our Fareham office.
Application deadline 2018-02-21
Position description To assist the Sales Support Manager to increase sales and provide full office back up and assistance for Account Managers.
Maximising Sales revenue from customer requests
Capture team lead for solution sales
To provide correct, up to date and accurate office back up support for Account Managers in order to ensure sales process growth and margin
To manage the Sales Support Department when the Sales Support Manager is not available
To produce accurate reports as directed by the Sales Support Manager
To produce KPI’s as directed by the Sales Support Manager

Location: Fareham, United Kingdom
Responsibilities Main Responsibilities
Sales –
Maximise the revenue from internal sources such as from Service Bulletins, Engineers reports, Service Schedules, Dry Dock reports, AM Visit reports etc.
Support and lead, as requested, upgrades, and solution sales, maximising the sales potential while meeting the customer’s requirements, including assisting the Sales Support Manager in the analysis of the market and developing and actioning the plan as required.

To manage and produce tender responses and offers for Account Managers in conjunction with all categories using the Product Portfolio teams, Support Engineers and Spares Coordinators in a timely manner, evaluating technical, financial and environmental risks accordingly.
Organisational –
To develop good lines of communication both internally and to the Account Managers
Deputise for Sales Support Manager
Admin -
Update and actively support CRM as required and requested, and ensure that accurate documentation is recorded by all department staff.
General -
Perform other job tasks given by the Sales Support Manager.
To comply with the company’s Quality, Health & Safety and Equal Opportunities policies.
Leading continuous improvement in your areas of responsibilities
In addition to the above duties and responsibilities, the post holder must be prepared to undertake such additional duties within their capabilities which may result from changing circumstances, but which may not of necessity, change the general character or level of responsibility of the post.
Development responsibilities:
Participate in continuous development of customer relations and sales process. Participate in product training activities and sales skills improvement
Requirements Skills and Competencies:

Communication skills and Customer relations
Culture knowledge
Financial knowledge
Presentation skills
Reporting skills
Teamwork skills
Wärtsilä knowledge
English (mandatory)

Technical and product competence in sales
2-stroke engines
4-stroke engines
Gas engines/conversions
Auxiliary systems
Electrical and automation products
E-business products (Spares-on-line, Bulletins-on-line, Reports-on-line, ELDOC)
Training/WLSA products
Service agreements
Seals and bearings
Propulsion systems
Waste Water/ Pumps/ Compressors
Environmental Solutions

Customer and industry knowledge
Overall business and industry knowledge
Personal management and administrative skills
Sales process
Identifying customer needs and problems

Personal management and administrative skills
Time management
Knowledge of customer's commercial and regulatory environment
Presentation skills

Sales process
Agreeing on a solution
Pledging to act

Personal traits
Patience and persistence
Creativity & ability to see the big picture
Attitude towards travelling
Good communication skills

Making it happen
Building relationships
Forward thinking
Self confidence and initiative
Influencing power
Openness and flexibility
Goal focus
Professional expertise
Problem solving
Team leadership
Candidates should ideally have an engineering background and understanding of ships systems and oil and gas business environments/ drivers. There is a need to produce quotations for engine overhauls; a knowledge of diesel engines is important combined with an overview of electrical and propulsion systems.
Commercial experience of providing successful solutions and putting the customer first essential.
Contact person to give further information
Country United Kingdom
Job area Sales & Marketing