Warranty Coordinator

Application deadline 2018-03-01
Position description Main Responsibilities:
-Information exchange with supervisors in respectively CA center.
-Proactive claim follow-up with customer and resp CA center.
-Secure that local corrective actions, resulting from warranty claims, are taken in a timely fashion. Meaning problem solving, Technical Request, utilization of field service resources, logistics and administrative arrangements.
-Follow Wärtsilä business ethics and rules.

-Claim checking , understanding and possible information completion together with customer/operator.
-Warranty claim registration into respectively SAP-process.

Location: Panama pacifico, Panama
Requirements Communication skills & customer relations
Cost effectiveness
Culture Knowledge
Negotiation Skills
Reporting Skills
Self Management
Teamwork skills
Wärtsilä Knowledge
SAP management
IM Applications
Technical knowledge

English skills
Administration or related degree
Engineering degree or related
2 years experience in similar position
Country Panama
Job area Service Delivery