Product Support Engineer

Guidance Marine is a world leader in the development, manufacture and marketing of positioning technology for the marine industry. Founded in 1991 with headquarters in the UK, we have an important office in Singapore to better serve our Asian customers and to develop new markets and opportunities for our emerging technology. Guidance Marine is part of the Wärtsilä family.

As an agile and driven business, we are looking for high performance individuals who, like us, are passionate about outstanding customer service and delivering results. We work in a challenging market, so not only do we recruit the best people we go to extraordinary lengths to help our people continue to grow within the business. We invest heavily in our people, their skills, expertise in return for their passion, and ambition. Our team ethos forms the heartbeat of the company centered around our core values of innovation, entrepreneurialism, agility and customer focus.
Application deadline 2018-02-26
Position description This is a Product Support Engineer role in which the main objectives are to repair our marine sensors and provide technical assistance as part of the Global Support Team, but also to develop new markets and customers for Guidance’s marine product portfolio. The role is based in our Singapore office and while much of our current customer base in based in this region, the new market development aspect of the role will likely involve travel throughout South East Asia.

This is a chance to make your mark in a growing global company that aims to significantly increase its turnover in the next few years. Our salary band is competitive and supplemented by a range of flexible benefits including a bonus scheme.
Responsibilities The Role will include but not be limited to:

•Troubleshooting, repair, upgrade and maintenance of Guidance Marine position reference products from a hardware and software perspective. This will be done both in our workshop and at customer sites including on offshore vessels.
•Providing remote technical assistance to offshore vessels as part of our 24/7 Global Support Team.
•Assisting the Business Development and Engineering teams with bringing new products to market. This will include installation of equipment and offshore trials.
•Accurately document and report on repairs activities supporting Repair Case management and the RMA process. This will include, creation of initial repair evaluation reports, providing quotation information to customers, completing repair and test reports and maintaining repairs system database. Timely reporting of accurate information is crucial to this role to enable the provision of an efficient repairs service and to agree priorities with the Service Manager.
•Repair methods and work instructions will need to be developed and maintained for all products in line with ongoing product development and defined accurately to deliver a clear repair strategy for each product returned relative to age and condition.
•In addition the role will also cover the many varied tasks of general section management including ensuring safety and quality polices are followed, materials are accurately managed and team work load is managed.
Requirements Essential Requirements:

•Educated in electronic / mechatronic systems.
•Minimum of 3 years hand on experience in electronics / mechatronics trouble shooting and repairs role.
•A highly driven individual who strives for accurate results in every aspect of their work.
•Proven ability to work as part of a team or unsupervised to an agreed goal or set of deliverables.
•A clear logical thinker with exceptional attention to detail.
•Persistent nature demonstrated by an inquisitive approach.
•Excellent communication skills, fluent in English, Chinese (Mandarin)
•Computer literate with capability to use Microsoft Office and Windows Software tools.
•Experience of overseas travel
•Driving license: Class 3.

Desirable Requirements:

•College level qualification in an engineering or business discipline.
•Experience of Marine offshore Vessel operations.
•Dealing with international customers in an engineering or manufacturing repairs company.
•Experience with shipyard Health and Safety requirements.
Country Singapore
Job area Sales & Marketing