Lead and manage the Operations Department (Field Service + Contract Management) in our Service Unit Latin America North and Caribbean (SU-LANC)by providing high level Delivery management, training, field and workshop services activities in a Multi-country Service Unit to enable optimal performance of customer installation and to ensure customer satisfaction
Create and ensure the implementation of action plans for SU LANC operations, resources and contract delivery in
accordance with Wärtsilä services guidelines.
Location: Quito, Ecuador; Panama City, Panama; Bogota, Colombia
Ensure that technical and operating issues/tasks are solved in optimized and timely manner.
Ensure that the Service Unit, area and global services business objectives and targets are met.
Monitor and report SU LANC services business performance.
Ensure training and development of direct reports. Actively participate in competency development of key CD, FS and WS
staff to support operational needs of organization.
Ensure the proper implementation of local, area and global processes and tools according to business as well as
Quality, Health, Safety and Environmental guidelines.
Ensure that the organization continuously seek for solutions according to best practices in Wärtsilä.
Proactively work to enable cross-organizational cooperation.
Strong leadership skills in team and people management and development.
Good interpersonal and collaboration skills in working closely with other business leaders.
Demonstrated ability to make independent decisions, be responsive and willing to take ownership of issues, and drive
Ability to operate and act with the big picture in mind.
Cost awareness & effectiveness.
Strong communication skills, written and oral.
Fluent in English (spoken and written. Knowledge of Spanish language will be an added advantage.)
Bachelor/masters degree in engineering from a reputable university
certificate of competency.
Minimum 10 years of experience in Wärtsilä services or similar industry with at least five years in senior leadership
|Contact person to give further information||Raquel Pichardo Raquel.firstname.lastname@example.org|
|Job area||Service Delivery|