Field Service Resource Coordinator - Halifax

We look forward to hearing from you.

We are looking for people who are service and result oriented and who share our passion for technology and the marine industry. People that believe that the best service and high quality products provide sustainable solutions for our clients. We want to be the most valued partner for our customers - and the best choice for our people. Wärtsilä people are passionate and committed to drive their careers and professional development.

Wärtsilä Canada an equal opportunity employer.

Please note that this position does not offer an International Services Agreement. It is a local contract only. No immigration assistance; you must have Canadian Citizenship or Permanent Landed Immigrant Status to be able to work in Canada.
Application deadline 2018-01-28
Position description • Responsible for all Field Service resources activity. Focus on training.
• Monitor Field Service KPI’s (UR and IUR), WIP , TTI, training status, training needs
• Support, develop the necessary Field Service competencies to meet
market demands and trends and Wartsila needs
• Comply with Safety and ISO processes for all personnel, tools and machines to insure safety, accuracy and quality of all services provided
• Follow and coach Field Service personnel in the field
• Suggest tools and needs to the Field Service Manager
• Cooperate with other FS managers, FS coordinators and General Manager in order to ensure the right resource for every job
• Utilizing the manpower in a fair and cost-effective way
• Screening and recommending of new hire applicants
Requirements Education & Experience:
• Bachelor’s Engineering degree (Marine or Mechanical Engineering,Maritime University) and 5 years related experience,
or associates degree and 8 years related experience,
or high school diploma from technical schools GED) and 10 years related experience.
• Experience as a team leader
• Project planning (for instance MS Projects)
• Training or Sales within Wartsila
• Able to communicate verbally and in writing in English; French would be an asset.

Information Management:
• Knowledge of MS Power Point, Excel and Word
• Knowledge of Wartsila Field Service processes in relation with SAP: Commissioning, Warranty, Sales, Training and Customer follow up.

Communication skills:
• Communication and listening skills, ability to work effectively with people from different cultural background from around the world
• Strong ability to delegate, follow directions and work under pressure
• Ability to create and maintain a positive, motivated environment
• Wärtsilä history knowledge
• Understanding of financial aspects of the Wartsila business
• Strong customer relations skills
• Motivation to learn and grow professionally

Other skills:
• Motivation to travel around Canada as required
• Flexibility and dedication above average
• Occupational health and safety

Contact person to give further information Mr. Troy Nickerson, Field Services Resources Manager
Country Canada
Job area Service Delivery