Field Service Coordinator

Application deadline 2018-02-28
Position description - Coordinate and plan single and/or standard Field Service work orders according to contract and customer requirements as
well as quality, health, safety and environmental and cost targets.
- Ensure customer satisfaction in all activities.
- Operational: Work achieves operational targets or service standards.
Main responsibilities:
- Coordinate single and/or standard Field Service work orders.
- Plan activities, resources, spare parts, costs and time schedule for the work order.
- Coordinate people when they are assigned on a work order.
- Act as contact person for customer during the work order.
- Interact with relevant internal stakeholders.
- Ensure that the work is executed according to Wärtsilä Quality, Health, Safety and Environmental guidelines and
customer site procedures.
- Follow-up and report the status of the work order to customer or relevant internal stakeholders.

Desired Behaviours:
Achieving results
Making change happen
Decisiveness and action orientation
Planning and target setting
Developing self and others
Situational and cultural sensitivity
Business and Customer focus

Requirements Communication skills
Cost awareness & effectiveness
Cultural knowledge
Teamwork skills
Wärtsilä quality, safety & environm. skills
Language: English
Prof/NEW Service Delivery Contractual skill
Customer understanding
Deliv. solut. to customer - process & tools
Installation operation, mainten. & repair
Technical communication

Engineer or similar.

3-5 years.
Contact person to give further information Helle Yde Jensen
Country Denmark
Job area Sales & Marketing