Service Manager, Global ERP Services

Wärtsilä global IM (Information Management) integrates processes, systems and information, supporting Wärtsilä’s businesses in developing the operations and innovating new business opportunities by utilising technology and information. Wärtsilä partners with world leading IT vendors and has a competent international IM organisation. For development minded person, Wärtsilä offers an opportunity to shape the future of its IM environment.
The Business Productivity Services unit is responsible for defining and delivering IT services in various domains like data analytics, master data management, finance and logistics to mention few. The teams manage solutions and applications’ lifecycle management through defined IT services.
Application deadline 2018-01-21
Position description We are looking for a Service Manager to Global ERP Services team. The Service Manager is accountable for designing and managing services for a set of Production, Quality Management, Sourcing and Inventory and Warehouse Management systems. The person is responsible for service lifecycle management and continuous improvement of the services. The person will be responsible for managing the development pipeline and ensuring the adequate resourcing is agreed with the Solution Management teams. The selected person is able to participate to the actual development and act as leading development authority for own services. The work involves strong cooperation with other IM teams, the Solution Architecture, Concept and Release Management, Solution Management and Purchasing to ensure smooth operations within the unit.
Responsibilities - Continual service improvement for services in own area
- Running the service activities with a clear governance and stakeholder commitment
- Managing and prioritizing the development pipeline with the business stakeholders
- Ensuring active customer relationship
- Being responsible for service related assets
- Managing the costs related to the rolling forecast
- Ensuring the value proposition of service is defined and delivered
- Managing virtual service teams consisting of internal and external resources
- Being responsible for one or several services that can consist of one or more offerings even with different technologies
- Coordinating with vendors, partners and other IM teams to ensure that solutions are developed and delivered in a cost efficient and qualitative manner
- Ensuring the business and IT are in alignment in own responsibility area
Requirements - Education: M.Sc. or equivalent in Information Technology or Engineering
- Experience of working in a Service Manager or similar position
- Understanding of business processes, especially on logistics area
- Good experience from SAP logistic operations and planning. Experience of SAP ERP modules MM, WM, PP, QM and PM, as well as SAP SCM experience from APO and EWM is seen beneficial
- Very good understanding of or general interest to other technologies in addition to SAP
- Very good documentation and presentation skills
- Ability to work efficiently in virtual team environment and make things happen
- Customer oriented and able to effectively market IM solutions to businesses
- Excellent communication, collaboration and influencing skills
- Experience of ITIL based processes and tools to support service management
- Proactive, development-minded and goal-focused attitude to work
- Fluent written and spoken English

Possible locations for this position are our IM locations in Finland (Helsinki/Vaasa/Turku), India (Mumbai) or Germany (Hamburg).
Contact person to give further information Jaana Holsti, Manager, Global ERP Services at +358 50 5975478 or
Country Finland
Job area Digital Technology and Innovation