Coordinator, PCM - Halifax

We are looking for people who are service and result oriented and who share our passion for technology and the marine industry. People who believe the best service and high quality products provide sustainable solutions for our clients. We want to be the most valued partner for our customers - and the best choice for our people. Wärtsilä people are passionate and committed to drive their careers and professional development.

We look forward to hearing from you. Qualified candidates must apply online:

Wärtsilä Canada offers a competitive salary and comprehensive benefits package. Wärtsilä Canada an equal opportunity employer.

Please note that this position does not offer an International Services Agreement. It is a local contract only. No immigration assistance; you must have Canadian Citizenship or Permanent Landed Immigrant Status to be able to work in Canada.
Application deadline 2017-12-20
Position description Coordinate the quotation and orders of Global Logistic Service (GLS) and non-GLS spare parts from the Request for
Quote (RFQ) stage to Order (PO) processing stage and finally to the Deliverable stage (End-to-End).

Responsibilities Main responsibilities:
• Act as a customer contact for parts sales orders and quotations
• Ensure correct customer master data and handling instructions are used when processing quotations and orders
• Process quotations and orders according to working procedure, guidelines, and local requirements
• Ensure highest level of quality and response time for quotes and orders
• Follow up with supply chain of parts deliveries according to agreed process
• Ensure documentation follow up for sales orders and quotations
• Ensure daily report handling (monitoring) is reviewed and submitted
• Validate, process, and follow up internally and externally on received quality claims
• Act as a link between customer and the various departments involved in spare parts delivery process.
• Communicate with external and internal interest parties regarding inquiries orders and deliveries; participate in
account planning
• Identify and report possible improvement areas in the way of working (systems otherwise)
• Off hour support for spare parts deliveries (24 hrs service), if applicable.
Requirements Professional skills:
• B. Sc. or M. Sc. degree and 2-3 years’ experience in Supply Chain Management, Logistics or Customer Service or
5-7 years in Supply Chain Management, Logistics, or Customer Service industries
• ERP system (SAP preferred)
• Supply Chain Management
• Customer Service
• Logistics
• Contractual and legal skills; understand basic terms and conditions
• Word processing, spreadsheets, reporting skills; ability to report and interpret various reporting formats
• Technical product portfolio knowledge preferred
• Commercial Invoicing
• Export compliance and regulations
• International payments and credits; understanding of payment and Inco terms

Desired skills:
• Achieving results; ability to meet deadlines and meet target performance indicators
• Decisiveness and action orientation; ability to use networking and tools to achieve desired results
• Communication; ability to communicate intelligently with internal and external stake holders
• Situational and cultural sensitivity; ability to shift between communication styles
• Business and Customer focus; ability to exceed customer expectation(s)

General skills:
• Proficient in verbal and written communication in English
• Well organized and punctual; able to meet deadlines
• Teamwork skills; ability to work in teams and/or across divisional lines

Contact person to give further information Mr Bruno Encisco, Manager, PCM Centre Fort Lauderdale
Country Canada
Job area Service Delivery