Solution Manager, ITSM

We are a global multinational marine, energy and industrial company with a proud heritage in the marine industry. With over 18000 employees worldwide, 5bn+ of turnover and one of the most established brand in the Marine sector, we are also one of the most progressive and innovative companies in our space. We are embarking on a bold, exciting and needed Digital Transformation, headed by a newly appointed CDO. This Digital Transformation is about reinventing our Company into Wartsila as a service – a digitally enabled, insight led, customer obsessed Leader in the Marine and Energy sectors.

Information Management (IM) is part of new Digital Organisation. IM integrates processes, systems and information, supporting businesses in digitizing the core operations and enables new digital business opportunities via technology and information. For development minded person, IM offers an opportunity to shape the future of its IT environment and be part of the global digital transformation.
Application deadline 2017-10-25
Position description We are now looking for development minded, customer oriented, Solution manager for ITSM, being accountable for IT Service management process development and deployment.
Responsibilities - Be accountable for IT Service Management process development and deployment by actively participating the IT Service management excellence forum, and driving enhancements and initiatives in own product/capability area.
- Provide advanced knowledge on IT Service Management, support and consult customers to set up, establish and manage own IT services in a smooth, customer friendly and cost effective way according to the Wärtsilä ITSM framework.
- Work closely with various stakeholders to communicate ITSM vision, benefits and customer deliverables.
- Assess existing process area(s), analyse data and trends to identify and act on areas of potential improvement and optimisation.
- Provide expertise on how to incorporate processes into Wärtsilä ITSM implementation.
Requirements Excellent skills in requirement engineering, service design, or process design.
- Experience of planning and development of Service Management processes, solutions and functions.
- Experience of ITIL process/ITSM tool (ServiceNow) implementation and deployment.
- Experience of integration definitions and implementations is an advantage.
- Excellent communication, collaboration, influencing and change management skills.
- Understanding and experience of data modelling.
- Passionate about customer service, empathetic and receptive to feedback.
- Experience in the field of Enterprise Service Management is an advantage.
- Fluent written and spoken English
- M.Sc. or B.Sc. and equivalent experience in the area of process development and deployment for min. 3 years.

Possible LOCATIONs for this position are Vaasa, Turku, Helsinki, Hamburg, Navi Mumbai.
Contact person to give further information Marjo Kautiainen, General Manager, Service Integration and Management +358 40 8262 564
Country Finland
Germany
India
Job area Digital Technology and Innovation

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