Manage sales activities and customer relationships in order to reach sales and margin targets plus customer satisfaction
- Develop, report and assume accountability for sales and sold margin budget among assigned customer accounts.
- Maintain and further develop present assigned customer relationships.
- Identify and develop relationships with potential customers.
- Create Account plans for major customers, execute the plan and update changes throughout the year.
- Develop and maintain Customer Satisfaction.
- Collect and communicate market intelligence and competitor information.
- Propose customer specific sales target based on market outlook, identified opportunities and strategy.
- Create, maintain and manage all customer visit reports and opportunities in CRM.
- Maintain accurate customer records among assigned customer accounts.
- Cooperate and coordinate sales activities for global or cross country operating customers with responsible colleagues.
- Ensure that customer inquiries, orders and complaints are responded to in a prompt and satisfactory manner.
•Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
•Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
•Solid experience with CRM software (e.g. Salesforce, QlikView or similar) and MS Office (particularly MS Excel, Power Point)
•Experience delivering client-focused solutions to customer needs
•Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
•Excellent listening, negotiation and presentation abilities
•Strong verbal and written communication skills (English, fluent verbal/writing - Portuguese preferential)
•University degree in Industrial Engineering, Business Administration, Sales or relevant field
University degree in Industrial Engineering, Business Administration, Sales or relevant field Proven work experience (+5 years) as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
|Contact person to give further information||In you have further information you can contact at Jimena.email@example.com|
|Job area||Sales & Marketing|