Application deadline 2017-09-22
Position description Main responsibilities:
-Act as a customer contact for sales orders and quotations
-Ensure correct customer master data and handling instructions
-Handling and coordination of quotations and orders according to working procedure and guidelines
-Quality and response time for orders and inquiries
-Follow up of parts deliveries according to agreed process
-Documentation follow up for sales orders and quotations
-report handling (monitoring)
-Claim recording and follow up
-Act as a link between customer and the various departments involved in spare parts
delivery process.
-Communicate with external and internal interest parties regarding inquiries orders and deliveries
-Identifying and reporting of possible improvement areas in the way of working (systems otherwise)
-Offhour support for spare parts deliveries (24 hrs service)
-Cross functional and cross divisional communication

Requirements Achieving results
Making change happen
Decisiveness and action orientation
Planning and target setting
Developing self and others
Situational and cultural sensitivity
Business and Customer focus

General skills:
Communication skills
Cultural knowledge
Teamwork skills
Professional skills:
Contractual and legal skills
Quotation Management
Sales process & tools
Technical product portfolio knowledge
Commercial Invoicing
Export compliance and regulations
International payments and credits B. Sc. or M. Sc. degree (technical or commercial) Knowledge of Customer Service , Parts Coordination , Logistcs, Wartsila knowledge will
be benefitial.
Country Colombia
Job area Service Delivery