The Service Contract Manager should be able to:
Lead and manage contract management activities and/or assigned team.
Execute assigned contracts accordance with Wärtsilä Services procedures, the contract management process, and general management practices, in a safe and cost effective way.
Implement contract management action plans, processes and guidelines in the assigned responsibility area.
Follow-up Customer satisfaction and ensure that agreed actions are taken in the area or in the assigned responsibility area.
Plan, budget and manage result of the work within the scope of the contract.
Optimize assets such as inventories, receivables, fixed assets etc. tied to the contract.
Maintain good internal and external stakeholder relationships.
Ensure quality of work related to the contract execution.
Follow up financial, operative and technical performance, through reviews and reporting and take corrective actions.
Solid experience from customer relationship management, professional networking, and account management activities, as well as good understanding of the service concept within Wärtsilä, will help the contract manager to succeed in this position. A broad network within the company, and in the industry, will enhance a good co-operation, as this vacancy is a key position for good customer support.
B.sc, M.sc in engineering or economical functions. Extensive experience could compensate for lack of degree in the applicable field.
Service and aftermarket related activities.
Sales and account management understanding.
Solid know-how of budgets and cost follow-up.
Experience with working internationally with global stake holders (international mindset)
Good command in English and Norwegian (or Scandinavian language), other languages are seen as a benefit.
Able to work with data programs and databases such as Excel, CRM, QlickView, SAP, PowerPoint
|Contact person to give further information||
Martin van Velzen, Manager, Contract and Warranty Management
Phone: +47 90854666
|Job area||Service Delivery|