Customer Service Specialist

Wärtsilä is a global leader in advanced technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation and total efficiency, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2016, Wärtsilä's net sales totalled EUR 4.8 billion with approximately 18,000 employees. The company has operations in over 200 locations in more than 70 countries around the world. Wärtsilä is listed on Nasdaq Helsinki.
Application deadline 2017-06-27
Position description
Responsibilities • Answering queries and follow up with clients
• Sending confirmation message for order status to client and internally
• Admin duties for documentation and office housekeeping
• Contacting clients/agents/captains as required to provide logistics support for orders
• Weekly update to clients and internally
• Maintaining CRM and Master files on shared drives
• Providing support to sales staff for meeting schedule, travel arrangements, etc
• Communicate with clients on data gathering and maintaining that on the fleet software
• Creating demo accounts for employees
• Activation of transponders and weekly updates
• Ordering new units, creating shipping documents and booking shipments
• Creating and maintaining record of clients on M-Files
• Collecting client vessel details, noon report templates, checking vessel reports ETA/ETD, etc
• Invoice, accounts reconciliation, A/R and chasing payments
Requirements • Good attitude towards working with customers
• Excellent command of written & spoken English
• High level of general IT literacy
• Keen interest in technology will be an advantage
• A team player with a positive mindset and ability to adapt to /work in a challenging environment.
• Degree or Diploma in IT, Technology or Business Studies
• 3-4 years of experience, preferably from a broker or chartering background
• Fresh graduates with suitable aptitudes are encouraged to apply
Contact person to give further information Kindly contact Mr Mohit Batra @ for more information regarding the position.
Country Singapore
Job area Sales & Marketing