Valmet is the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. We aim to become the global champion in serving our customers.

Valmet's services cover everything from maintenance outsourcing to mill and plant improvements and spare parts. The strong technology offering includes pulp mills, tissue, board and paper production lines, as well as power plants for bio-energy production. Valmet's advanced automation solutions range from single measurements to mill wide turnkey automation projects.

Valmet's net sales in 2016 were approximately EUR 2.9 billion. Our 12,000 professionals around the world work close to our customers and are committed to moving our customers' performance forward - every day. Valmet's head office is in Espoo, Finland and its shares are listed on the Nasdaq Helsinki.

Read more www.valmet.com, www.twitter.com/valmetglobal

Service Integration Manager, Service Level Management and Financial Management support

Business line: Corporate Functions
Country: Finland
Location: Any major Valmet location in Finland
Job description: IT function in Valmet is constantly developing its services and service model and now we are establishing a global Service Management Office (SMO) to manage our standard services. Would you like to be part of our IT Service Management Office and responsible for establishing and running the IT Service Management processes?

Service Management Office (SMO) is focusing on operational service management across IT services and service providers in use phase. SMO designs and owns service operations processes and oversees and controls that processes are followed within Valmet. SMO measures the end-to-end performance of services and processes and seeks continuous improvements.
We looking for a Service Integration Manager, Service Level Management and Financial Management support for a permanent position. The position is located in Finland, in Tampere, Jyväskylä or Järvenpää.
The main purpose of this role is to define, make available and maintain the Service Level Management Processes, Policies and Procedures. This role has also responsibility to implement IT Financial Management Policies, Processes and Procedures
This role ensures that Service Level Agreements and Business Level Agreements are in place for all Services.
This position will interact with Information Technology (IT) staff, business process owners, 3rd party service providers to ensure improvement of Services to business by minimizing business disruptions.

Key tasks:
• Define, own, make available, maintain and communicate the Service Level Management Processes, Policies and Procedures
• Ensure that these Processes, Policies and Procedures are implemented in all agreed Services and Service Providers
• Provide support and guidance to Service Providers in fulfilling their Service Level Management roles and responsibilities
• Continuously review Service Level metrics and act upon Service Level deviations
• Provide support and guidance to Service Managers in fulfilling their Financial Management roles and responsibilities
• Maintain transparent cost information of services in IT ERP
Requirements: To succeed in this position, we expect you to have:

• M.Sc./B.Sc. level degree in Computer Science or another applicable field
• Subject matter expertise and a minimum of 5 years relevant IT Service Management experience
• Proven capabilities for ITIL based IT Service Management processes by ITIL certification
• Ability to cooperate with a larger number of stakeholders, negotiate and influence decision making on daily basis
• The ability to operate independently and deliver results
• Fluent written and spoken English is a must in Valmet international working environment
• Ability to work effectively in a high-pressure environment
We offer: We offer a challenging position in a global business environment with excellent opportunities for personal growth and development.
Additional information: Did we catch your interest? Please submit your application via the link provided as soon as possible and by latest on January 28, 2018.

The position is based in Finland, in Tampere, Jyväskylä or Järvenpää.

If you want to know more, please contact Juha Mäkinen, Director, Service Management Office, +358 40 652 7300, preferably on January 17, 10:00-11:00 or January 22, 10:00-11:00 (Finnish time) or juha.makinen@valmet.com.

Valmet Finland is a non-smoking workplace.

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