International Partner 2nd Level Support Analyst

Asiakasyrityksen nimi Muu
Tulosyksikkö: Lahti
Sijainti: Päijät-Häme, Lahti
Tehtävätaso Asiantuntija
Toimiala: IT
Työsuhteen tyyppi: Vakituinen
Hakuaika päättyy: 31.10.2016
Asiakasyrityksen esittelyteksti: TCPOS is a leading provider of IT solutions for businesses in hospitality, catering, retail and leisure. Multifunctional POS solutions and first-class services help our customers to improve operations and drive growth. More than 6,000 customers all over the world trust in tailor-made IT-solutions from TCPOS. TCPOS employs about 110 employees in Switzerland, Germany, Italy and France.
Tehtävän kuvaus For our headquarters in Manno/ Lugano, CH we are looking for an International Partner 2nd Level Support Analyst.

As International Partner 2nd Level Support Analyst, you will be responsible for:
Qualify the issues reported by our International Partners.
In case the issue is a real bug inside the software, reproduce it systematically and prepare all the needed material to allow the 3rd level support team to do the same in debug mode.
The task involves becoming an “interface” between the International partners and the 3rd level support team.
The role involves also providing help to our International Business Partners to configure properly our software, helping them to fill up their knowledge gap about our POS software, which is huge and sometimes complex.
Depending on the capabilities of the candidate, the position involves the possibility to be assigned also to the 3rd level support issues.
Edellytykset Basic knowledge of the C# programming language
Familiarity with relational databases (EG. Oracle / SQL Server / PostgreSQL)
POS Industry experience would be a plus
Team player with good communication skills and positive conflict resolution attitude
Languages: English mandatory, French and German would be also glad
Candidates must be legally eligible to work in Switzerland (EU countries allowed)
Availability to travel abroad from time to time
Tarjoamme We offer interesting & challenging job in fast growing and substantial ITC company in Lugano, CH.
If you are interested - apply today!

Muuta More informations about the search gives Opteam entrepreneur Jussi Miettinen by phone (+358-400 670152) on Tuesdays 1 p.m. - 4 p.m. or by email

Candidates will be interviewed first in Finland by Opteam.

Please send your application with CV and salary request via the link below.