IT On-site Support IT现场支持

Country China
Responsible person(s) for the recruitment Lydia Wang
City Shanghai
Job description Primary Objective:
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of personal computers, servers, or mainframe applications.

Key Activities:
First contact support person with customer service mindset. Responsible for supporting the Konecranes business and IT services delivered in field of IT Infrastructure. Responsible in particular but not limited to:
-Receiving IT support calls;
-Complete helpdesk tickets to a level of competency;
-Performs PC support related activities with 3rd party vendors;
-Is expected to maintain high user satisfaction levels in his/her responsibilities of helpdesk, and technology availability;
-Provide technical support with excellent customer service skills and timeliness to end-users and internal customers.
What we expect from you Skills & Knowledge:
-Degree preferred, major in Computer Science;
-About 3-4 years administration and support experience in Helpdesk;
-Recent/frequent IT industry related course-work;
-Basic Windows 7 personal computer management skills;
-Basic MS Office 2007/2013 skills;
-Good at English, listening, speaking, reading and writing;
-Effective communicator with good interpersonal skills;
-Basic network and other Microsoft product knowledge is advantage.

Behavioural Competencies:
-Ability to work under pressure with good problem solving skill;
-Minimal travel required;
-Occasional after-hours or weekend system maintenance and support work;
-Team oriented.
Additional information Report to: IT Support Manager, North East Asia