|Responsible person(s) for the recruitment||Lydia Wang|
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of personal computers, servers, or mainframe applications.
First contact support person with customer service mindset. Responsible for supporting the Konecranes business and IT services delivered in field of IT Infrastructure. Responsible in particular but not limited to:
-Receiving IT support calls;
-Complete helpdesk tickets to a level of competency;
-Performs PC support related activities with 3rd party vendors;
-Is expected to maintain high user satisfaction levels in his/her responsibilities of helpdesk, and technology availability;
-Provide technical support with excellent customer service skills and timeliness to end-users and internal customers.
|What we expect from you||
Skills & Knowledge:
-Degree preferred, major in Computer Science;
-About 3-4 years administration and support experience in Helpdesk;
-Recent/frequent IT industry related course-work;
-Basic Windows 7 personal computer management skills;
-Basic MS Office 2007/2013 skills;
-Good at English, listening, speaking, reading and writing;
-Effective communicator with good interpersonal skills;
-Basic network and other Microsoft product knowledge is advantage.
-Ability to work under pressure with good problem solving skill;
-Minimal travel required;
-Occasional after-hours or weekend system maintenance and support work;
|Additional information||Report to: IT Support Manager, North East Asia|