Service Manager 服务经理

Country China
Responsible person(s) for the recruitment Vincente Shen
City Guangzhou
Job description Responsible for “profitable execution of all services in branch.”
Provide leadership and direct all operational field activities and resources including safety, customer satisfaction, operationally derived quoting/estimating, labor and resource planning, field operative productivity, material requisition/preparation, vehicle and equipment management, service request execution and project management.
• Manage and direct branch service operations to meet the target of five key performance areas (Safety, Customer, People, Growth, and Profitability).
• Work directly with Planners to ensure work is completed timely & accurately.
• Work directly with Administrators to ensure all invoicing is completed in a timely & daily basis.
• Project Manage more complex works directly.
• Hold weekly operations meetings with planners delivering WIP timely and accurately.
• Ensure accurate account and agreement information at all time, assets continually enriched within MMIV.
• Ensure service operation employees receive appropriate levels of training within budgeted guidelines.
• Other duties assigned by line manager.
What we expect from you Skills & Knowledge:
• Bachelor degree or above, major in electrical or mechanical engineering.
• 5 years’ experience in service related sales or operations is preferred.
• 3 years managerial experience, fair-developed “people” skills.
• Prior experience with cranes is a plus.
• Fluent English skill both in spoken and written.
• Willing to travel frequently.
Behavioural Competencies:
• Strong communication skills.
• Positive attitude and self-confidence.
• Ability to take ownership and responsibility.
• Can work well under pressure.