Agreement-based service execution:
•Review new agreements. Verify customer assets, associated service products and material requirements to be delivered for each agreement.
•Renew and plan the execution of existing agreements. Run the agreements-due-for-renewal report weekly. Review agreement profitability, apply agreed increases and issue notifications. Notify branch management of agreements needing a more in-depth review where the scope has changed or a more in-depth price review is needed or the customer for any reason objects to renewal.
Planned-based service execution:
•Handle planned activities, e.g. planned repairs, retrofits, etc.
•Handle on-call activities.
•Define material requirements for each service request, both planned and on-call.
-Arrange sub-contracted services and equipment, including rentals.
-Generate service requests (SR) and work packages (WP) and assign to field operatives.
-Trigger the need for requisition/purchase in Siebel. Verify that Siebel PO request is submitted to SAP without errors.
-Schedule and dispatch field operatives.
-Review job costs such as labor, expense and materials.
-Review charge lines of completed work before sending to invoice.
-Other tasks assigned by line manager.
• 与客户沟通服务保养的时间, 创建新的服务请求（SR）以及工作单（WP）；
• 关闭工作单（WP），通过服务请求（SR）， 通知开票；
|What we expect from you||
Skills & Knowledge:
•Bachelor degree or above, major in electrical or mechanical engineering is preferred.
•Above 3 years’ experience to support sales/service operations in manufacturing industry.
•Prior experience with cranes is a plus.
•Proficient in English and Microsoft office.
•Strong communication and collaboration skills.
•Positive attitude and self-confident.
•Ability to take ownership and responsibility.
•Can work well under pressure.