Maintanance / Service Planner 服务计划员

Country China
City Qingdao
Job description Agreement-based service execution:
•Review new agreements. Verify customer assets, associated service products and material requirements to be delivered for each agreement.
•Renew and plan the execution of existing agreements. Run the agreements-due-for-renewal report weekly. Review agreement profitability, apply agreed increases and issue notifications. Notify branch management of agreements needing a more in-depth review where the scope has changed or a more in-depth price review is needed or the customer for any reason objects to renewal.

Planned-based service execution:
•Handle planned activities, e.g. planned repairs, retrofits, etc.
•Handle on-call activities.
•Define material requirements for each service request, both planned and on-call.

-Arrange sub-contracted services and equipment, including rentals.
-Generate service requests (SR) and work packages (WP) and assign to field operatives.
-Trigger the need for requisition/purchase in Siebel. Verify that Siebel PO request is submitted to SAP without errors.
-Schedule and dispatch field operatives.
-Review job costs such as labor, expense and materials.
-Review charge lines of completed work before sending to invoice.
-Other tasks assigned by line manager.

• 审查服务合同,了解服务合同详细情况,如:客户设备情况、相关服务产品和物料准备;
• 维护并及时更新、报告系统中服务合同执行情况;
• 识别客户服务需求,了解客户设备情况;负责工程师工作安排,派遣合适工程师完成服务任务;
• 与客户沟通服务保养的时间, 创建新的服务请求(SR)以及工作单(WP);
• 收到完成的工作单(WP),检查工作单(WP)的完整与正确性,追踪工程师工作进程及工作结果;
• 根据保养中需要采购或者租赁情况做采购订单(PO)申请,并确认货物是否已经到达现场;
• 保养合同做完后与客户沟通续签情况;
• 关闭工作单(WP),通过服务请求(SR), 通知开票;
• 经理安排的其他工作任务。
What we expect from you Skills & Knowledge:
•Bachelor degree or above, major in electrical or mechanical engineering is preferred.
•Above 3 years’ experience to support sales/service operations in manufacturing industry.
•Prior experience with cranes is a plus.
•Proficient in English and Microsoft office.

Behavioural Competencies:
•Strong communication and collaboration skills.
•Positive attitude and self-confident.
•Ability to take ownership and responsibility.
•Can work well under pressure.