TCS Engineer

Application period ends: 2018-03-31
Business Area / Global Function Filtration & Performance
Country Finland
Location Karhula
Reports to: TCS Manager Juha Sorvari
Position description: We are looking for a Technical Customer Service Engineer to take care of the technical customer service by being technical interface with our current and future customers. TCS Engineer will provide technical support within the Plant and to customers. TSC Engineer will also take part of the development of new products and upgrades of existing products in order to take new business opportunities and to fulfill customer requirements.

The position will be based in Finland at Ahlstrom-Munksjö Karhula Plant.
Main responsibilities - To ensure the understanding of customer’s production process and identify challenges and problems in the process in order to solve customer’s problems with Ahlstrom-Munksjö solutions
- To support sales in uncovering the needs and preparing the solution for the customer
- To provide technical training for Sales people
- To build a network within the customers' organization to enable access to information about the process and performance of our products
- To represent the customer’s technical requirements to the production and product development
- To ensure successful customer introduction of Ahlstrom-Munksjö products in their processes by attending, contributing and documenting the results of customer trial
- To provide information to product development and supply chain as needed

Qualifications: Barchelor’s or Master’s degree in process technology, chemistry, or other relevant field
• At least 2 years of experience in an industrial environment and process technology.
• Ability to apply creative thinking and technical expertise to come up with new ideas, approaches or insights
• Strong and rapid problem solving skills
- Customer Service orientated mindset
• Ability to relate and build positive relationships at all levels and in different cultures by collaborating, communicating, networking and influencing effectively
• Excellent organizational skills
• Ability to take assignments from start to finishing line
- Ability to travel
- Fluency in spoken and written Finnish and English is a must
• Eagerness to learn and grow

More information: HR Manager Finland,