Customer Service Specialist (3 jobs)

Application period ends: 2017-09-29
Business Area / Global Function Specialties
Country France
Location Pont-Audemer
Reports to: Customer Service Manager, To Be defined
Position description: Ensure exceptional customer service and satisfaction. Maintain understanding of the customer’s needs and focus activities including, but not limited to the order fulfillment process and pre/post sales and business support transactions.
Main responsibilities •Administer domestic and/or international order fulfillment requirements to ensure timely and accurate product delivery with proper documentation.
•Ensure customer master data, account profile information, and customer product information is up to date.
•Receive, coordinate, and process all sales orders based on the customer’s requests (with accuracy and speed). Orders sourced from: email, phone, fax, EDI and other means.
•Interface with other Ahlstrom plants and suppliers (domestic and international) for processing orders produced elsewhere.
•Provide order status and resolve order inquiries.
•Ensure accounts are in compliance with corporate credit policies.
•Assess the validity and accuracy of letters of credit and import licenses.
•Administer customs/logistics/delivery issues.
•Administer receivables and past due amounts as required.
•Inventory Management.
•Serve as the customer’s advocate by understanding customer requirements/expectations and act as a liaison between the customer and business representatives including credit, supply chain, technical support, product management, and sales.
•Get information from supply chain to notify appropriate sales personnel and customers as necessary of over/short / early/late/ or other problems related to assigned account shipments.
•Maintain close contact with the customer to ensure an exceptional customer experience including but not limited to: customer master information, detailed customer profiles, pricing/quote inquiries, dispute/claims resolution, product information and sample requests, invoicing, material returns and resolving complaints.

Communication:
Internally: Sales, Marketing, Production, Converting, Shipping, Accounting, Traffic, Product Development, Purchasing.
Externally: Ahlstrom customers

Qualifications: Work experience:
•Bachelor’s degree required.
•Minimum of 2 years’ experience in customer service or sales support, preferably in a manufacturing environment
•Proficient PC skills (including strong keyboarding skills)
•Mathematical competency for calculating pricing and converting units of measure
•Strong working knowledge of Microsoft Office applications, specifically Outlook, Word, and Excel
•Superior interpersonal and communication skills both verbal and written, including the ability to communicate with confidence
•Customer Service Oriented – outstanding communication and people skills; energetic and enthusiastic; takes initiative to effectively anticipate the needs, handle the issues, and resolve the problems of internal and external customers. Views complains as opportunities; acts as a customer advocate building relationships and long-term mutual benefit
•Performance focused – proactive self-starter biased to do things before being asked; attention to detail and excellent organization skills; creative insight into problem-solving; able to multi-task, manage time and balance multiple priorities. Able to work with minimal supervision
•Team oriented – actively promote a cooperative / positive team spirit and respect the diverse contributions of teams, partners and networks; create and build value for the company and its stakeholders
•Ability to travel domestically and internationally (when required)

Additional competencies:
•Ability to speak minimum of 2 foreign languages, preferably: English, French, German, Italian, Russian, Spanish.
More information: We recruit 3 persons for this position.
For any information please contact Katia VERONESE.

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