Technical Customer Services (TCS) Engineer

Application period ends: 2018-05-31
Business Area / Global Function Decor
Country France
Location Arches
Reports to: VP TCS, Decor - Nicolas SIMONNET
Position description: With a direct reporting line to the VP Technical Customer Service Decor, you will promote the Ahlstrom- Munksjö BA Décor technical image, support all customers based on your portfolio, build together with the BA technical organization a strong, reliable product quality service.
Main responsibilities • Secure all technical discussion between customers and all BA decor organization (Production, Sales, Marketing, R&D)
• Listen, Understand and translate all customer needs and expectations back to the Décor team
• Support our customer to process our products
• Collect, analyses and resolve customer quality claims
• Participate actively to the product definition, follow-up with mill participants
• Search for all decorative market technical information (suppliers, competition) to feed and share our technical monitoring

Your customers would be in: printer, impregnator, lacquer and/or laminator business areas.
Qualifications: • High school technical background, with at best a successful experience in an international technical customer environment.
• Combined with high technical skills, you should be open-minded to manage international discussion into a multi-cultural context. You act as a professional with rigor, analysis, able to convince, team working but with individual ability to complete work and have a clear, strong interest for niche technical product. With customer, you are able to adapt yourself, listen and with a high customer orientation behavior.
• Fluent in French & English
• Bonus with extra languages like Chinese, Italian, German
• Job based in Arches mill and need for frequent international travels (approx 50%)
More information: Send application to: